{"xsrfToken":"268afaa89ea64cc6cb9f2dac28b2f380abdad5d3_lout","branding":{"id":"59","key":"rsgcs","name":"RSG Customer Support","portalBaseUrl":"/servicedesk/customer/portal/59","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/59/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f0b2e","headerLinkHoverBGColor":"#0f0b2e","headerBadgeColor":"#0f0b2e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c9790c6a-7840-476c-8ef6-7a2aaa2f1b62/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDI5NjVjYi1kZWRiLTQ3Y2ItOGMyNS02YzgyYWYxYzA4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5NzkwYzZhLTc4NDAtNDc2Yy04ZWY2LTdhMmFhYTJmMWI2MiI6WyJyZWFkIl19LCJleHAiOjE3NTE0MTM5OTMsIm5iZiI6MTc1MTQxMzM5M30.i-4D4j2K6H5KcaS3EAVABkJ5kCqZ3VXzAsOm3F5T85E&client=8d2965cb-dedb-47cb-8c25-6c82af1c08b0&mode=fit","logoId":"c9790c6a-7840-476c-8ef6-7a2aaa2f1b62","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rightsline Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Rightsline Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#412c80","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6120024b-6d03-48d9-b605-8ee52d373b3c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDI5NjVjYi1kZWRiLTQ3Y2ItOGMyNS02YzgyYWYxYzA4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxMjAwMjRiLTZkMDMtNDhkOS1iNjA1LThlZTUyZDM3M2IzYyI6WyJyZWFkIl19LCJleHAiOjE3NTE0MTM5OTMsIm5iZiI6MTc1MTQxMzM5M30.NfcaAUxs46QQjCOklbObdmetgeTb3Sgd9s5Wj70TfV8&client=8d2965cb-dedb-47cb-8c25-6c82af1c08b0&height=300&mode=fit","bannerMediaApiFileId":"6120024b-6d03-48d9-b605-8ee52d373b3c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"59","key":"rsgcs","projectId":11744,"serviceDeskId":59,"name":"RSG Customer Support","description":"<p>Welcome! You can raise a request for RSG Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/59","reqTypes":[{"id":"354","name":"Advancement Request","descriptionHtml":"","callToAction":"Advancement Request","introHtml":"<p>Request changes to configuration or new configuration</p>","icon":12803,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12803","groups":[69],"key":""},{"id":"350","name":"API","descriptionHtml":"","callToAction":"API","introHtml":"<p>Request assistance with the API and Integration related topics such as SNS/SQS</p>","icon":12801,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12801","groups":[69],"key":""},{"id":"357","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Suggest a new feature</p>","icon":12832,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12832","groups":[69],"key":""},{"id":"351","name":"General Assistance/Support","descriptionHtml":"","callToAction":"General Assistance/Support","introHtml":"<p>Request assistance with application issues or general questions</p>","icon":12800,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12800","groups":[69],"key":""},{"id":"352","name":"Reporting Support","descriptionHtml":"","callToAction":"Reporting Support","introHtml":"<p>Request assistance with reporting issues or questions</p>","icon":12816,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12816","groups":[69],"key":""},{"id":"353","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Report a bug to Rightsline</p>","icon":12810,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12810","groups":[],"key":""},{"id":"524","name":"General Assistance/Support - Email","descriptionHtml":"","callToAction":"General Assistance/Support - Email","introHtml":"<p>RSG Application Support</p>","icon":13282,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13282","groups":[],"key":""}],"reqGroups":[{"id":69,"name":"General"}],"orderMapping":{"69":[351,352,350,354,357]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":59,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RSGCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDI5NjVjYi1kZWRiLTQ3Y2ItOGMyNS02YzgyYWYxYzA4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MTQ1OTMsIm5iZiI6MTc1MTQxMzM5M30.lErHd4xEH2_gt-Bt3Sxr61noGgdVBwES-ZZmE4hlMqY","targetCollection":"upload-project-11744","endpointUrl":"https://api.media.atlassian.com","clientId":"8d2965cb-dedb-47cb-8c25-6c82af1c08b0","tokenDurationInMins":20}},"reqCreate":{"id":351,"projectId":11744,"issueType":{"id":"10201","name":"Support"},"form":{"name":"General Assistance/Support","descriptionHtml":"","callToAction":"General Assistance/Support","intro":"<p>Request assistance with application issues or general questions</p>","instructions":"","icon":12800,"iconUrl":"https://rightsline.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12800","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Resolve Immediately","selected":false,"children":[]},{"value":"10006","label":"Urgent","selected":false,"children":[]},{"value":"2","label":"High Attention","selected":false,"children":[]},{"value":"3","label":"Normal","selected":true,"children":[]},{"value":"5","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11719","fieldConfigId":"12688","label":"Business Impact","description":"Please provide further context for “Urgent” or “Resolve Immediately” priorities","descriptionHtml":"<p>Please provide further context for “Urgent” or “Resolve Immediately” priorities</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12033","fieldConfigId":"14207","label":"Application","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"16466","label":"RightsLogic 3.2","selected":false,"children":[]},{"value":"16467","label":"Rights 4.0","selected":false,"children":[]},{"value":"16468","label":"Licensing X / Extranet","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12035","fieldConfigId":"13645","label":"Application Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11361","fieldConfigId":"12275","label":"Link to Example Records","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11877","fieldConfigId":"12904","label":"Internal Ticket ID","description":"If you would like to log your internal ticket number, please add it here.","descriptionHtml":"<p>If you would like to log your internal ticket number, please add it here.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/59/create/351","requestValidateBaseUrl":"/servicedesk/customer/portal/59/validate/351","calendarParams":{"firstDay":0,"date":"2025-07-01T16:43:13-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDI5NjVjYi1kZWRiLTQ3Y2ItOGMyNS02YzgyYWYxYzA4YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MTQ1OTMsIm5iZiI6MTc1MTQxMzM5M30.lErHd4xEH2_gt-Bt3Sxr61noGgdVBwES-ZZmE4hlMqY","targetCollection":"upload-project-11744","endpointUrl":"https://api.media.atlassian.com","clientId":"8d2965cb-dedb-47cb-8c25-6c82af1c08b0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:zest-screen-recording__zest-portal-request-create-property-content","name":"","html":"<div class=\"ap-container\" id=\"ap-zest-screen-recording__zest-portal-request-create-property-content\">\n\n <div class=\"ap-content \" id=\"embedded-zest-screen-recording__zest-portal-request-create-property-content\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"zest-screen-recording\",\n \"uniqueKey\":\"zest-screen-recording__zest-portal-request-create-property-content\",\n \"key\":\"zest-portal-request-create-property-content\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://app.birdie.so/jira/app?project_key=RSGCS&project_id=11744&xdm_e=https%3A%2F%2Frightsline.atlassian.net&xdm_c=channel-zest-screen-recording__zest-portal-request-create-property-content&cp=&xdm_deprecated_addon_key_do_not_use=zest-screen-recording&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4ZGUwODdhYzZlZGU4OTczMWQ0NmI4ZTE4YTgzZDExNWM2OGEwYjI5NGFhMjU0NTc3ZWVlNGJkMmEyYjE0NzM1IiwiaXNzIjoiamlyYTpiMzZmZGI0OC0xZDM2LTQwNmItYTYwYS0xMGQ5ZTg4Y2Y3N2UiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzUxNDE0MjkzLCJpYXQiOjE3NTE0MTMzOTN9.1Qw0cySjjLO2yd2NAm6c_a7AimLaw1Y4jKMrJWiuM80\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6YjM2ZmRiNDgtMWQzNi00MDZiLWE2MGEtMTBkOWU4OGNmNzdlIiwiY29udGV4dCI6eyJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjpmYWxzZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3JpZ2h0c2xpbmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcmlnaHRzbGluZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJSU0dDUyIsImlkIjoiMTE3NDQifX19LCJleHAiOjE3NTE0MTQyOTMsImlhdCI6MTc1MTQxMzM5M30.cA6XEL3TfDbX-0s0L16MxmYp_4bjf19aG6EUMiULN8Y\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://rightsline.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://rightsline.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"RSGCS\\\",\\\"id\\\":\\\"11744\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"RSGCS\\\",\\\"project.id\\\":\\\"11744\\\",\\\"servicedesk.serviceDeskId\\\":\\\"59\\\",\\\"servicedesk.requestTypeId\\\":\\\"351\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://app.birdie.so\",\n \"hostOrigin\":\"https://rightsline.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}